Return policy

You can cancel your order within 14 days without giving a reason. The withdrawal period starts from the receipt of the last item (s) in the order.

The cost of return is borne by the consumer. We will help you deliver the package.

We can’t accept the return of a used product! We will only refund the purchase price of products returned in their original condition, with the original packaging and label.

In the case of card payment, the refund will be made to the bank card used for payment. If the amount is paid in cash upon receipt, the refund will be credited to your bank account, but you will need to enter your bank details in IBAN format.

Indicate your intention to cancel by sending an order number to dalmoshka@dalmoshka.com.

Exchange policy

If you feel that you have received a defective product due to manufacturing, you have the option to request a replacement product.

You can indicate your replacement request to the e-mail address dalmoshka@dalmoshka.com, by attaching photos of the defective product and entering the order number, within 6 months of purchase.

We will not be able to exchange products in the period after that.